The complaint can be dropped in our suggestion box kept outside the office of President. The Complaint can be recorded in the complaint register placed at the reception of The Mind Care India also can send through Postal & E mail.
As per SOP complaint handling mechanism will be implemented and executed without any violation of procedures.
The complaint register will be put up to General Secretary Every 15 Days & to the president every month.
The complaint box will be opened every month in font of General Secretary.
Mail/By Post complaint will be put up in Two working Days to General Secretary
If any complaint is received without name, Contact Details of the individual, will not be considered as valid complaint.
All Grievances received will be registered and acknowledged by within one week time.
On receipt of Committee report, President will take a final decision which will be communicated to the individual